Shipping & Returns Policy

Shipping

Most orders ship according to the schedule confirmed during the ordering process.

Certain products require production time before shipment.

Estimated delivery dates are not guaranteed.

Tracking information will be provided when available.

An order is considered successfully delivered once the shipping carrier's tracking system marks the package as delivered.

Sentiment is not responsible for lost or stolen packages after confirmed delivery.

Carrier delays do not qualify for refunds or cancellations.

Please notify us within thirty (10) days of your order date if an item arrives damaged or if there is another issue with your shipment.

Because nearly all Sentiment gifts are customized or personalized, orders are generally non-returnable and non-refundable.

If an error was made by Sentiment, please contact us promptly so we can review the issue and determine an appropriate resolution.