Terms & Conditions
Effective Date: August 10, 2026
Acceptance
By accessing this website or placing an order with Sentiment, you agree to these Terms & Conditions.
Orders
Orders are considered accepted only after confirmation by Sentiment.
We reserve the right to refuse or cancel any order at our discretion.
Pricing
Prices are subject to change without notice.
If a pricing error occurs due to a technical or human error, we reserve the right to cancel the order and issue a full refund.
Payments
Unless otherwise agreed in writing, payment terms are:
- Deposit or payment due upon order placement.
- Remaining balance due prior to shipment and delivery and/or according to the invoice terms.
- Late balances may delay production or shipment.
Customized Orders
Production begins shortly after artwork, branding, personalization, or custom manufacturing has commenced.
Once production of customized components has begun, the order becomes non-cancelable.
If only a deposit has been paid, the remaining balance remains due in full.
Artwork
Customers represent that they own or have permission to use all logos, trademarks, images, and artwork submitted to Sentiment.
Customers agree to indemnify Sentiment against any claims relating to submitted artwork.
Product Variations
Because many gifts are handcrafted, printed, engraved, or manufactured from natural materials, slight variations in color, texture, packaging, engraving, or appearance may occur.
These variations are not considered defects.
Shipping
Delivery estimates are estimates only.
Sentiment cannot guarantee any specific delivery date or delivery time.
Carrier delays, weather, customs, labor disruptions, or other events beyond our control do not constitute grounds for cancellation or refund.
Carrier Responsibility
Responsibility for the shipment transfers to the recipient once the carrier's tracking system reflects the package as delivered to the shipping address provided by the customer.
Sentiment is not responsible for packages reported lost or stolen after confirmed delivery by the carrier.
Damaged or Missing Items
Claims for damaged items, shipping errors, missing products, or delivery issues must be reported within thirty (10) days of the order date.
Claims submitted after thirty (10) days cannot be accepted.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate recipient names, addresses, and contact information.
Additional shipping and processing charges resulting from incorrect information are the customer's responsibility.
Substitutions
Occasionally, products or packaging may become unavailable.
Sentiment reserves the right to substitute products of equal or greater quality and value while maintaining the intended presentation whenever reasonably necessary.
Intellectual Property
All content on this website, including but not limited to text, graphics, logos, photographs, product designs, layouts, artwork, software, videos, and other materials, is the property of Sentiment, The Maroon Dot Inc., or its licensors and is protected by applicable intellectual property laws.
Sentiment. Take It Personal™, and Ship on Cue™ are trademarks or registered trademarks owned by The Maroon Dot Inc. Unauthorized use, reproduction, modification, distribution, or display of any content or intellectual property without prior written permission is strictly prohibited.
Customers retain ownership of any logos, trademarks, or artwork they submit to Sentiment and represent that they have all necessary rights and permissions to authorize their use.
Limitation of Liability
To the fullest extent permitted by law, Sentiment's maximum liability arising from any order shall not exceed the amount actually paid for that specific order.
Sentiment shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost business opportunities, or reputational harm.
Force Majeure
Sentiment shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including weather events, natural disasters, carrier delays, labor disputes, government actions, pandemics, or interruptions affecting suppliers or transportation providers.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of New York, without regard to conflict of law principles.
Changes
Sentiment may update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the revised Terms.